Shipping policy

Shipping Policy

Thank you for shopping with Houston Medical Wellness Store.


Processing Time

Orders are typically processed within 1–3 business days after payment is received, excluding weekends and holidays.

Processing times may be longer during sales, promotions, product launches, holidays, or periods of unusually high order volume.


U.S. Shipping

Houston Medical Wellness Store currently ships to all 50 United States.

We do not currently offer international shipping.

Certain products may be unavailable for shipment to specific locations when required by manufacturer restrictions, carrier limitations, or applicable product regulations.


Shipping Rates

Shipping charges are calculated at checkout unless otherwise stated.

Available shipping methods and costs will be displayed before you complete your order.


Delivery Estimates

Delivery estimates begin after order processing.

Actual delivery time depends on the shipping method selected, destination, carrier operations, weather, holidays, and other circumstances outside our control.

Delivery dates and carrier estimates are not guaranteed.


Tracking

When tracking is available, shipping confirmation and tracking information will be provided after your order has been prepared for shipment.

Please allow time for carrier tracking systems to update after a shipping label has been created.


Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us immediately at contact@hmwlc.com.

We will make every reasonable effort to correct the address before shipment, but address changes cannot be guaranteed after an order has entered fulfillment.

Houston Medical Wellness Store is not responsible for delays, failed deliveries, or losses caused by incorrect or incomplete address information provided by the customer.


Out-of-Stock Items

Occasionally, inventory availability may change after an order is placed.

If an ordered item becomes unavailable before fulfillment, we will automatically refund the unavailable item to the original payment method and ship the remaining available items in the order.

This helps prevent an unavailable product from delaying the rest of your shipment.


Separate Shipments

When necessary, an order may be shipped in more than one package.

Packages from the same order may arrive at different times.


Lost, Stolen or Delayed Packages

Carrier delays can occur outside our control.

If a package is marked delivered but cannot be located, please first check:

  • Around the delivery location

  • With household members

  • With neighbors

  • With building staff or a front desk

  • Mailboxes or parcel lockers

  • Directly with the shipping carrier

If the package still cannot be located, contact us at contact@hmwlc.com with your order number.

We may assist with carrier inquiries or claims when appropriate. However, once a carrier confirms successful delivery, Houston Medical Wellness Store cannot guarantee replacement or reimbursement for packages that are subsequently lost or stolen.


Damaged Shipments

If your order arrives damaged, contact us within 3 business days of delivery at contact@hmwlc.com.

Please include:

  • Your order number

  • A description of the damage

  • Clear photographs of the product

  • Photographs of the shipping box or packaging when applicable

We will review the issue and determine the appropriate resolution.


Local Pickup

Local pickup is available for eligible orders when offered at checkout.

Houston Medical Wellness
5910 Fairdale Ln.
Houston, TX 77057

Please wait until you receive confirmation that your order is ready before arriving for pickup.


Contact

For shipping or delivery questions:

Houston Medical Wellness Store
5910 Fairdale Ln.
Houston, TX 77057

Phone: 713-781-1905
Email: contact@hmwlc.com

Effective Date: August 1, 2026