FAQ
Frequently Asked Questions
How quickly can you answer my question?
We respond to messages and emails as promptly as possible. Most inquiries are answered within one business day.
Can I change my shipping address after my order has been placed?
Please contact us as soon as possible at contact@hmwlc.com with your name and order number.
We will do our best to update the shipping address before your order is processed or shipped, but we cannot guarantee that changes can be made once fulfillment has begun.
How long does order processing take?
Orders are typically processed within 1 to 3 business days after payment is received, excluding weekends and holidays.
Processing may take longer during promotions, holidays, product launches, or periods of unusually high order volume.
How does shipping work?
Available shipping methods, estimated delivery options, and shipping charges are shown during checkout.
Delivery estimates begin after your order has been processed and may be affected by the carrier, destination, weather, holidays, or other circumstances outside our control.
Will my order arrive in one package?
Not necessarily. Some products may be fulfilled from different locations or suppliers.
If your order is divided into multiple shipments, the packages may arrive separately. Tracking information will be provided for each shipment when available.
Do you ship internationally?
We ship to select international destinations when international shipping is available during checkout.
International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.
How can I track my order?
When tracking information is available, you will receive it by email after your order ships.
Use the tracking link provided in your shipping confirmation email to follow your shipment.
My package says delivered, but I have not received it. What should I do?
First, check with household members, neighbors, your delivery location, and the shipping carrier.
Carriers occasionally mark packages as delivered shortly before the final delivery occurs.
If you are still unable to locate your shipment, contact us at contact@hmwlc.com with your order number and we will assist where possible.
What if my order arrives damaged, incorrect, or is missing an item?
Please contact us as soon as possible at contact@hmwlc.com.
For damaged shipments, please contact us within 3 business days of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Clear photographs of the shipping package when applicable
We will review the issue and help determine the appropriate next step.
What is your return policy?
Eligible items may be returned within 30 days of receiving your order.
Items generally must be unused, unopened when applicable, in their original condition, and in their original packaging.
Certain products, including some personal care products, sale items, gift cards, and other non-returnable items, may not be eligible for return.
Please review our full Return & Refund Policy or contact contact@hmwlc.com before returning an item.
How do I contact Houston Medical Wellness Store?
Houston Medical Wellness Store
5910 Fairdale Ln.
Houston, TX 77057
Phone: 713-781-1905
Email: contact@hmwlc.com