Return & Refund Policy

Houston Medical Wellness Store offers a 30-day return period for eligible products.

You have 30 days after receiving an eligible item to request a return.

Return Eligibility

To qualify for a return, an item must be:

• Unused

• Unopened when applicable

• In the same condition in which it was received

• In its original packaging

• Accompanied by a receipt or other proof of purchase

To request a return, contact us at contact@hmwlc.com before sending the product back.

Items returned without prior authorization may not be accepted.

Supplements & Ingestible Products

For health, safety, and product-integrity reasons, opened or used supplements, ingestible products, nutritional products, and similar wellness products cannot be returned.

Unopened eligible products may be considered for return when the return request is made within 30 days of delivery.

Skincare, Cosmetics & Personal-Care Products

For health, hygiene, and product-integrity reasons, opened or used skincare products, cosmetics, personal-care products, and similar items cannot be returned.

Unopened eligible products may be considered for return when the return request is made within 30 days of delivery.

Other Non-Returnable Items

The following items are not eligible for return unless otherwise required by applicable law:

• Opened or used supplements

• Opened or used skincare or personal-care products

• Gift cards

• Sale or clearance items

• Custom or personalized products

• Products specifically identified as final sale

• Products that cannot safely be resold because of health, hygiene, safety, or product-integrity considerations

If you are unsure whether your product is eligible for return, contact us before shipping it back.

Return Shipping

For standard approved returns, the customer is responsible for return shipping costs unless otherwise authorized by Houston Medical Wellness Store.

Original shipping charges are not refundable unless the return results from an error by Houston Medical Wellness Store or another circumstance specifically approved by us.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order when it arrives.

If an item is damaged, defective, incorrect, or missing, contact us as soon as possible.

For damaged shipments, please contact us within 3 business days of delivery and include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the shipping package when applicable

If Houston Medical Wellness Store shipped an incorrect item or an eligible product arrived damaged or defective, we will review the issue and provide the appropriate resolution and return instructions when necessary.

Out-of-Stock Items After Purchase

Occasionally, inventory availability may change after an order is placed.

If an item becomes unavailable before fulfillment, we will automatically refund the unavailable item to your original payment method and ship the remaining available items in your order.

Exchanges

We do not process traditional product exchanges.

The fastest way to obtain another product is to return the original eligible item in accordance with this policy and place a separate order for the replacement item.

Refunds

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method.

Please allow up to 10 business days for an approved refund to be processed. Your bank or credit-card company may require additional time to post the credit to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, contact us at contact@hmwlc.com.

Contact

To request a return or ask a question about this policy:

Houston Medical Wellness Store
5910 Fairdale Ln.
Houston, TX 77057

Phone: 713-781-1905
Email: contact@hmwlc.com

Effective Date: August 1, 2026